Privacy Policy

Last updated: July 8, 2026

This Privacy Policy explains how WhatsApp Payments (“we”, “us”) collects, uses, and protects information when you interact with our payment experience over WhatsApp. By using the service you agree to the practices described here.

1. Information we collect

Contact details — your WhatsApp phone number and, when provided, your name.
Payment request details — merchant name, amount, currency, and description of the charge.
Interaction data — the buttons you tap and the information you submit in a WhatsApp Flow (e.g. bank, document number, full name) needed to continue a payment.
Technical data — message identifiers and delivery status provided by the messaging platform.

We do not ask for or store full card numbers or banking passwords within WhatsApp.

2. How we use your information

To send you payment requests and related messages over WhatsApp.
To let you choose a payment method and continue to a secure checkout.
To process and reconcile payments, and to keep you informed of their status.
To operate, secure, and improve the service.

3. Messaging & third-party services

We use the WhatsApp Business Platform to deliver messages. Depending on configuration, messages are sent through Twilio and/or the Meta (WhatsApp Cloud) API, and payments may be handled by third-party payment processors. Your data is shared with these providers only as needed to deliver the service, and is subject to their respective privacy policies. Your use of WhatsApp is also governed by WhatsApp’s and Meta’s terms and policies.

4. Data retention

We keep personal data only for as long as necessary to provide the service and to comply with legal obligations, after which it is deleted or anonymized.

5. Security

We apply reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may opt out of receiving messages by replying STOP or contacting us. To exercise these rights, contact us at the address below.

7. Children

The service is not directed to individuals under 18, and we do not knowingly collect their data.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

9. Contact

Questions about this policy or your data? Contact us at privacy@yourdomain.com.